Jacqueline Stephen

Instructor of Instructional Design
Instructional Designer
Director of The Office of Distance Learning


  • B.S., Instructional Technology, Bloomsburg University of Pennsylvania
  • M.S., Instructional Technology, Bloomsburg University of Pennsylvania
  • EdD  Instruction and Curricular Leadership, Concentration: Instructional Design and Technology, The University of Memphis
  • Certificate of Distance Learning, University of Wisconsin-Madison

Jacqueline Stephen has 17 years of experience in instructional design, training and development, and teaching. She has worked at Geisinger Health Systems in Danville, Pennsylvania, as a systems analyst. Her work focused on the integration of Epic Systems, facilitating workshops and providing hands-on support to physicians and nurses.

She spent five years at Franklin & Marshall College in Lancaster, Pennsylvania, developing and facilitating workshops for faculty on the pedagogical integration of various software tools, and managing the learning management system. She worked in Dubai, United Arab Emirates (UAE), for seven years teaching undergraduate courses in performance management, training and development, and management and leadership. She also served as the Coordinator of Faculty Professional Development, helping to identify training needs, organizing and facilitating workshops, and leading initiatives to effectively integrate technology and pedagogy into teaching and learning.

She joined Mercer University’s College of Professional Advancement in 2014, where she serves as Instructional Designer, Director of the Office of Distance Learning, and Instructor in the Department of Leadership Studies. Jacqueline earned a BS in Elementary Education and a MS is Instructional Technology, both from Bloomsburg University of Pennsylvania. She holds a Certificate in Distance Education from the University of Wisconsin-Madison, and a Doctorate of Education in Instruction and Curriculum Leadership with a concentration in Instructional Design and Technology from The University of Memphis. Jacqueline has facilitated workshops centered on leadership as part of Georgia’s Department of Public Health’s Leadership Development Program and was a plenary speaker and workshop facilitator at the 2019 inaugural Kosovo Leadership Foundation in Pristina, Kosovo. Jacqueline is currently serving as President of the Association Supporting Computers Users in Education (ASCUE).

Courses Taught

  • HRAD250: Introduction to Training & Development
  • HRAD365: Curriculum Design and Materials Development
  • HRAD385: Instructional Design & Delivery Strategies III: E-Learning
  • UNIV110: The Culture of the University

Leadership Positions in the Profession/Discipline

  • President, Association Supporting Computers Users in Education (ASCUE)

Research and professional interests

  • Instructional design in corporate and education settings
  • Online learning self-efficacy
  • Self-direction and persistence in online programs
  • Student self-regulation
  • Technology tools to support online teaching and learning

Recent Publications

  • Rockinson-Szapkiw, A. J., Holmes, J., & Stephen, J. S. (2019). Identifying Significant Personal and Program Factors that Predict Online EdD Students’ Program Integration. Online Learning, 23(4).
  • Shipley, S. L., Stephen, J. S., & Tawfik, A. A. (2018). Revisiting the Historical Roots of Task Analysis in Instructional Design. TechTrends, 62(4), 319-320.
  • Stephen, J. S., Rockinson-Szapkiw, A. J., & Dubay, C. (2020). Persistence Model of Non-traditional Online Learners: Self-Efficacy, Self-Regulation, and Self-Direction. American Journal of Distance Education, 1-16.

Contact Jacqueline Stephen

Office Location: Administration and Conference Center (AACC) Building, Atlanta campus, Suite 310, Room 311